Business Systems Officer

British Gymnastics has the following permanent full-time post:

Business Systems Officer

37 hours per week

Salary range £26,699 to £28,650 per annum (dependent upon experience)

31 days annual leave including Company Days + Bank Holidays + 2 wellbeing days a year + weekly exercise and wellbeing hours

This is a Home-based role with national travel to attend staff days and meetings as required .

About the role

We are looking for a Business Systems Officer to support the effective use, maintenance and continuous improvement of our business systems. Working closely with the Business Systems Manager, you will help colleagues across the organisation get the best from the technology and data they rely on every day.

This is a varied role for someone who enjoys problem solving, supporting users, improving processes and working with data. You will provide first tier support for business systems, help maintain data quality, support system-related projects and contribute to improvements that make our systems easier and more effective to use. Please refer to the Role Profile for further details

What you will be doing

· Providing timely and effective first tier support for business system queries and configuration requests.

· Triaging, managing and resolving support tickets in line with agreed service levels.

· Liaising with suppliers and IT colleagues to escalate and resolve system issues where needed.

· Supporting data quality activity, including audits, updates and migration of records from legacy systems.

· Helping to document business systems support processes for use by the wider IT team.

· Supporting the Business Systems Manager with business analysis activity, including gathering requirements, mapping processes and identifying improvements.

· Working with colleagues across the organisation to help them understand and use available systems and tools effectively.

· Contributing to a safe, inclusive and well-governed working environment by following safeguarding, data protection, health and safety, equality and diversity, and risk management policies.

About you

You will be logical, organised and